ThriveDesk live chat assistant is the lightest live chat solution specially built for eCommerce websites. With a bunch of built-in features, including instant reply, sharing files right from the chat widget, relevant emojis, satisfactory surveys, reports for your eCommerce sales tracking, and monitoring, you can reach more customers for your eCommerce.
Genesys is another provider that integrates AI with the chat process. Plus, you can increase customer acquisition with personalized engagement.
Olark helps you customize chat messages by looking at which page an individual has viewed and by pulling up any past conversations (assuming they chatted before).
Acquire is a multi-channel messaging platform featuring co-browse and live chat. Bots help onboard new customers and answer common questions quickly, live chat makes it easy to deliver fast, personalized support, and profile management allows you to escalate certain customer conversations.
LiveHelpNow offers a full live chat suite and help desk system to enable customer service agents. It's easy to set up, and there are advanced customization features so you can tailor your workspace to your needs.
With Pure Chat, you can get started for free with a 30-day trial that includes unlimited chats and historical chat transcripts. It can be customized to fit your brand and allows canned responses so you can quickly reply to visitors.
Tawk.to is a completely free live chat software. It offers common features including automated messaging, widget customizations, reporting, multilingual chat, shortcuts, and integrations (with sites like WordPress, Joomla, and Magento). Tawk.to is free
Freshchat is a live chat software by Freshworks that provides conversational, proactive, and automated one-on-one messaging to improve your sales performance.
Chaport can help your sales team generate leads, reduce cart abandonment, and build brand loyalty. Collect visitor emails and connect with customers whenever. And if you aren't the right person to talk to, forward the message to a colleague or start a group chat. You won't miss a sales opportunity. Chaport is free for 1 operator
Smartsupp allows you to make live chat with video recording. It integrates with platforms like WordPress and Shopify and you can track the impact of your chat conversations with Google Analytics. Smartsupp is free limited tier
A unique feature of ClickDesk is that it includes voice and video chat. Visitors can even initiate a chat from interactive maps. Additionally, pre-chat surveys help you gather valuable contact information. ClickDesk is free for up to 10 users